Technical Support Specialist

Place of employment : Montréal, Trois-Rivières

ECOTEL is a Canadian cellular operator whose mission is to operate and manage independent telecommunications networks. ECOTEL’s network boasts 5.8 million square kilometers of spectrum, covering 58% of Canada from coast to coast. More than 130 open-pit mines and industrial sites near Kitimat, Timmins, Sudbury, Thunder Bay, Val-d’Or, Rouyn-Noranda, Chibougamau, Fermont and Labrador City can benefit from the services offered by Ambra Solutions and ECOTEL. At ECOTEL, you’ll have…


Our team is made up of passionate people who rise to every challenge in a harmonious working environment. Excellent communication between colleagues fosters teamwork and ensures maximum results in a stimulating environment.


A group insurance program (dental and medical), a pension plan (up to 5% employer contribution), a physical activity bonus and an employee assistance program.


A flexible work schedule, the possibility of telecommuting, a great deal of autonomy for the employee, as well as unparalleled opportunities for growth and development (training in all areas).

As a Technical Support Specialist, you’ll be working with an experienced team on a variety of large-scale projects. Here’s what a typical day might look like…

  • Write support contracts to ensure technical inclusions
  • You perfect our internal and external monitoring systems on Linux
  • You configure or check the configuration of LTE equipment (cores, eNBs, UEs).
  • You organize meetings with our customers to submit technical solutions to their problems.
  • You meet with the support team via Teams to validate the status of files.
  • You meet with our French- and English-speaking customers on the progress of the monitoring system.
  • You support the customer in this way: a support ticket is opened by customer X about a PTT solution problem. Your answer depends on the ALS and your initial diagnosis. You validate the information at supplier level. You send an initial response to the customer.
  • You’re answering a follow-up to a ticket with a customer about a problem connecting an eNB or a VoLTE call to the outside world.
  • Correcting a customer’s LTE solution on Visio
  • You add and test a new process in the internal ticketing system, on Jira

Only selected candidates will be contacted.

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